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Policy - 30 Day Money Back Guarantee
Posted by Eapps Admin on 23 January 2004 02:27 PM

You may cancel your VPS hosting subscription at any time with an effective date of cancellation within 30 days from the date that your subscription was activated, subject to the following conditions.

  1. You must request cancellation via your Control Panel, using the Request Termination feature found in the Subscriptions area on the My Account tab.
  2. You must request the refund in your Reason for Termination.
  3. Your refund is limited to the actual amount of your purchase toward the hosting service. You are not entitled to a refund for expenditures made on your behalf, such as purchases of domains, SSL certificates, software, hardware, or billable assistance that was authorized by you. These items are non-refundable, and if property was acquired you do retain ownership.
  4. You are responsible for payment of any and all excess resource charges consumed during your use of the service, including but not limited to disk space and data transfer.
  5. Dedicated server customers are not eligible for the 30 day money back guarantee. See your hosting contract for termination terms.
  6. Money back cancellations will be processed the day the request is received, regardless of end date selected in the termination request.
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